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Cleopatra Hornitzky
Leadership approach

Hi I'm Cleo, I’m an end-to-end Principal Designer with a strategic design focus. I’m great at influencing, research and final UI design.

Jetstar Mobile App Redesign to Reduce Cost to Serve

RateIt Survey Builder: Providing Customer Self-Service to Improve CX Team Efficiency by 75%+

Carsales Instant Offer Redesign & Strategy to 3x Revenue

SBS On Demand Smart TV Redesign:
~66% Less Steps to Complete Account Creation

International Payments Ops Workflow Redesign: Prevent Million Dollar Losses from Unvalidated Payments

Pioneering the Strategy Sprint: 100% Sell-In Success for Over a Dozen Teams

Providing a New Service Model for Vulnerable Customers at National Australia Bank

AI-Powered Chatbot to Decrease Inquiry Volumes
(Coming soon)

Awards & Recognition

Australian Financial Review Fast 100 Designer

Zipline IO

ADPList Top 1% Mentor - Research

2023

Cannes Lions

Panasonic, The Campaign Palace

New York Shield

Panasonic, The Campaign Palace

Art Director's Club

Panasonic, The Campaign Palace